All issues regarding network performance should be forwarded to USA MCO's Chief Operations Officer within thirty days of completing the Concerns/Complaint process. All grievances will be logged, researched and presented to the Ethics and Performance Committee for review and disposition. The Claimant will be notified in writing of final disposition of their grievance and the action(s) taken by USA MCO to remedy the issue(s) surrounding the Claimants Grievance.
USA Managed Care Organization
Chief Operations Officer
916 South Capital of Texas Highway
Austin, TX 78746
(800) 872-0820
usamrc@usamco.com
To review USA MCO's Grievance Policy, click here.
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